Legal

Terms of Service

These terms cover how quotes are issued, how orders are accepted, who owns the mold, how we
handle proofs and deadlines, and what happens if something arrives wrong. Last updated: to be
confirmed.

Key terms at a glance — the screen buyers actually read
Topic	What these terms say	Value
Mold ownership	The mold is yours, stored free for 24 months	One-time $80–150 (2D) / $150–300 (3D)
Reorder	Same mold inside 24 months, no second mold fee	Mold line drops to $0
Proof	Free digital proof in 24 h, unlimited revisions	Included
Approval	Production starts on your written approval	Date is fixed in writing
Lead time	18–25 days from approval, plus 3–5 days transit to the US	Written in-hands date for dated events
Inspection	AQL 2.5 sampling, 12-step QC, 5 progress photos	Included
Prices	USD, EXW/FOB, duties and taxes excluded	All prices in USD. CAD quotes available on request.

Definitions and who we are

MedalSmith is a sourcing and quality-control partner for custom metal products — medals, challenge
coins, lapel pins, keychains and metal gifts — serving buyers in the United States and Canada.
We are not a manufacturer: we match each order to the workshop best suited to its process and
manage it end to end. Contracting entity details and registered address are confirmed at quote
stage. "Order" means artwork, quantity and terms confirmed in writing by both sides; "in-hands
date" means the delivery date we write on your quotation.

Quotes and validity

Quotes are issued as line-item proforma invoices: pieces, mold fee, engraving, packaging and
freight each on their own line, with no other charges. If anything changes before production, we
tell you before we proceed. Quotes are EXW/FOB and exclude duties and taxes. All prices are in USD;
CAD quotes are available on request. Quote validity is stated on the quotation itself.

Orders and acceptance

An order is formed when you confirm the quotation in writing and the deposit is received; the
deposit percentage and balance terms are stated on the quotation. Purchase order numbers can be
printed on the proforma invoice for finance offices.

Payment

We accept T/T bank transfer, PayPal and card. Bank charges are borne as stated on the invoice.
Production pauses on overdue balances are communicated before they happen, not after.

Artwork, proofs and approval

You confirm that you hold the rights to the logos, crests, insignia and artwork you supply, and
that any organizational marks are used with the owner's written permission. We do not reproduce
designs without that permission. The digital proof is free and revised without limit; once you
approve it in writing, it is locked as the production reference, and changes after approval are
quoted before they are made.

Intellectual property and confidentiality

Your artwork and files stay yours, are used only for your order, and are never shown to third
parties or used as samples without written authorization. We sign English NDAs on request, normally
within 24 hours, including for unreleased product launches.

Molds

The mold fee is one-time: $80–$150 for a standard 2D die, $120–$180 for complex 2D, $150–$220 for
simple 3D, $220–$300 for complex 3D. The mold belongs to you. We store it free for 24 months, and
a reorder of the same design within that window carries no second tooling charge of any name. You
may request photos of your die at any time, or its return; return freight terms are confirmed at
the time of the request.

Lead times and in-hands dates

Standard production is 18–25 days counted from your written approval of the digital proof — mold
5–7 days, sample 3–5 days, production 7–10 days, QC 2–3 days. Transit adds 3–5 business days to
the US and 5–8 to Canada. Rush production is quoted per project and confirmed per order. A delivery promise exists only as a written in-hands date on your quotation; dates discussed
but not written are not commitments. If a written date becomes unachievable, we tell you
immediately and the remedy is ours to propose.

Shipping, duties and taxes

Shipments move under HS code 8306.30 with a commercial invoice matching the declared value. US
buyers pay no federal VAT on import; Canadian buyers may owe GST/HST. Duties and taxes are the
importer's and are never folded into the unit price. Remote-area surcharges and APO/FPO
feasibility are confirmed per destination.

Inspection, defects and claims

Every order passes a 12-step QC process with AQL 2.5 sampling, and you receive photographs at
five milestones: mold, sample, production, QC and packing. Common defects — enamel bubbles,
colour deviation, burrs, plating loss — are judged against the thresholds published on our
quality-control page. The claims window and remedy (re-make, partial refund or replacement) are
stated on the quotation; claims include photographs or video of the affected pieces.

Changes, cancellation and force majeure

Before proof approval you can cancel with nothing owed. After approval, mold and sample costs
already incurred are not refundable, and production-stage cancellation is settled per the
quotation. Force majeure — including holidays, power restrictions, port congestion and customs
delays — shifts written dates, and we re-confirm the revised date in writing.

Limitation of liability

Liability is limited to the value of the affected order, and indirect losses are excluded; the
final wording of this section is subject to legal review and confirmed in the purchase
contract.

Governing law and disputes

Governing law and dispute venue are agreed in the purchase contract, and we will state them
plainly on the quotation for cross-border orders. Ask us and the current
default is confirmed in writing.

Contact

[email protected] · Mon–Fri 9am–6pm EST. Need the NDA or a proforma invoice template first?
Ask us.