Request received
Thank You — Your Request Is In
A person, not an auto-responder, is picking this up. Here is exactly what happens next.
| Step | When | What happens |
|---|---|---|
| 1 · A person reads it | Within 2 business hours (Mon–Fri 9am–6pm EST) | We check quantity, size and artwork, and reply with questions only if we need them — otherwise the quote is already on its way. |
| 2 · A real quote | Same or next business day | A line-item proforma invoice: pieces, one-time mold fee ($80–$300), packaging and freight, each on its own line. No other charges. |
| 3 · A free digital proof | Within 24 hours of artwork | Your design on the actual die shape, revised until you approve it. Production starts on your written approval; 18–25 days from that date. |
Meanwhile: run the price calculator to bracket your budget,
or read how the mold fee works — including why a
reorder within 24 months pays $0 for tooling.