Custom Coin FAQ — 22 Questions Buyers Actually Ask

20 answers

Frequently Asked Questions

Short answers first, detail underneath. If your question is about price, start with
the price matrix; if it is about
the mold, the mold
page
has the full explanation.

Pricing & fees

What is your minimum order quantity?

50 pieces per design. Small-run pricing is quoted per project and confirmed in writing before you commit, so a small first run does not carry a penalty on top of tooling.

How much does a custom medal cost?

The one band we publish is challenge coins at 100–299 pieces: $3.50–$4.20 per
coin, 2" double-sided soft enamel. That is $3.50–$4.20 per coin at 100–299 pieces, versus $5.13 at the
same quantity from signaturecoins.com (public price, checked Nov 2026). Every other quantity tier, and
every other category, is quoted per project within 24 hours — the piece price moves with size, relief
depth, plating and enamel color count. All prices exclude the one-time mold fee of $80–$300.

Is there a mold fee? How much?

Yes. A steel die has to be cut for your artwork before anything can be cast.
$80–$150 for a standard 2D design, $150–$300 for complex 3D relief. It is quoted before you commit and
itemized on the invoice.

Do I pay the mold fee again if I reorder?

No. Reorders of the same design within 24 months pay $0 for tooling. We store the
die at our cost and confirm its condition before the run. The mold belongs to you, and you can request
photos of it at any time.

Minimums & samples

Can I really order just 50 medals?

Yes. 50 is the smallest run where a new mold makes economic sense. Below that the
mold fee gets spread over so few pieces that the unit price becomes misleading — which is why some
suppliers advertise "1 piece minimum" and then quote $180 a medal.

Can I get a sample before ordering?

Yes. A digital proof is free and unlimited. A physical pre-production sample
ships in 48 hours once the mold is cut, for a $30–$50 sample fee that is credited 100% against your
order.

Is the sample fee refundable?

It is credited, not refunded — the $30–$50 comes off your invoice when the bulk
order is placed. If you decide not to order, the fee covers the sample and the shipping, and you keep
the sample.

Production & lead time

How long does production take?

18–25 days standard: mold 5–7 days, sample 3–5 days, mass production 7–10 days,
QC 2–3 days. Typical transit: 3–5 business days to North America after dispatch; other regions quoted
per destination.

What is the fastest you can deliver?

Rush production is possible when a date moves late; the compressed schedule and surcharge are quoted per order before you commit. That covers mold, production and QC. Freight is on top and cannot be compressed much beyond express courier.

Can you guarantee my in-hands date?

We put a specific ship date on the quotation and work backwards from your event
date. If the date is not achievable, we say so before you pay a deposit — we would rather lose the order
than miss your race.

Can I see production progress?

Yes. Every order gets five photo updates: mold cut, sample, production line, QC
bench, packed cartons. Each photo is timestamped, so you always know which day of the schedule you are
on.

Design & artwork

What file format do you need?

Vector is ideal: AI, EPS, CDR, PDF or SVG. PNG and JPG work if they are high
resolution. A phone photo of a hand-drawn sketch is genuinely enough to start — we redraw it and send a
proof. See the artwork guide.

I only have a JPG logo. Is that OK?

Usually yes. We rebuild the outline as a vector, which is included in the price.
The one case where it fails is a logo made of very fine gradients: those either need a print finish or a
simplified version for the die.

How many revisions do I get on the digital proof?

Unlimited before the mold is cut. We would rather spend a day on proofs than cut
a die you are not happy with. After the die is cut, only color and plating changes are practical.

Will my design stay confidential?

Yes. We sign an NDA on request within 24 hours, we do not show your artwork or
your project to other clients, and we never use an unauthorized project as a case study.

Shipping & customs

How much is shipping to the USA?

Typically $180–$320 for 500 medals by air express to a US address, 3–5 business
days after dispatch. Small runs of 50–150 pieces usually land under $120. Freight is quoted as its own
line, never folded into the unit price.

How much is shipping to Canada?

Roughly 15–25% more than the US equivalent, with 5–8 business days transit.
Remote destinations in the territories carry a carrier surcharge, which we quote before you commit.
Other destinations are quoted per order.

Who pays duties and taxes? What HS code do you use?

The importer of record pays duties and taxes, which is normally you. HS code
8306.30. US buyers pay no federal VAT but may owe duty depending on the current tariff; Canadian buyers
may owe GST/HST collected by the carrier. Our prices are EXW/FOB and exclude these.

Company & trust

Do you have your own factory?

No, and we say so on every page. We are a sourcing and quality-control partner.
Each order is matched to the specialist factory that is best at that specific step — casting, enamel
filling, plating, packaging — and we inspect the order ourselves before it ships. A single factory can
only sell what it already runs; we are not locked to one line's minimums or schedule.

Where are your partner factories?

In China's metal-craft industrial belt, within a few hours of each other, which
is what makes same-week coordination between casting, plating and assembly possible. Our
factory network page lists the specializations we work with.

What quality control do you actually do?

12 checkpoints from mold approval to packed carton, with AQL 2.5 sampling on the
finished run. Defects are photographed and reported before shipment, and nothing leaves without our
approval. The checklist is on the about page.

What if there is a quality problem?

We fix it before it ships — that is the point of the QC step. If something
arrives wrong, send photos within 7 days and we remake or credit the affected pieces. The mold is yours,
so a remake does not mean paying tooling twice.

Question not here?

Email us or send the artwork — you will get a person, not a ticket number.